Frequently asked questions
How soon can I get an appointment?
Clients can book appointments at any of our locations with as little as two hours’ notice, subject to availability.
Why are your sleep testing prices lower than competitors?
At SleepEZ, we’re committed to keeping care accessible. We maintain low overhead costs and pass those savings directly to our patients—without compromising quality. Our home sleep tests are interpreted by the same licensed physicians who review studies from major clinics and labs.
Because we’ve diversified our services across respiratory therapy, diagnostics, and education, we’re able to support patients in multiple ways—efficiently and affordably. Quality care doesn’t have to come with a premium price tag.
Why are online sales only available online and not in-store?
Our online store is designed for ongoing, low-cost purchases for customers who already know what works best for their therapy. It’s perfect if you want convenient access to supplies at competitive prices without extra services.
In contrast, our in-store experience offers personalized care with a licensed respiratory therapist who can review your overall therapy, provide expert advice, and even offer mask fittings and trials to find the best fit for you. This valuable hands-on service comes with a cost but ensures you get the most effective and comfortable therapy possible.
Additionally, when you visit us in-store, we assist with insurance coverage to help minimize any out-of-pocket expenses for your CPAP supply packages. We provide very attractive packages both for your therapy and your wallet.
We’re proud to offer both options so you can choose what works best for your needs—whether it’s expert support in-person or cost-effective convenience online!
Do I need an appointment?
All visits to our clinic are by appointment only. We suggest calling ahead of time or booking online to ensure a staff member will be able to assist you.
Am I eligible for the Assistive Devices Progam CPAP / BiPAP funding if I perform a Home Sleep Test?
Unfortunately, no—the Assistive Devices Program (ADP) offered by the Ontario Ministry of Health requires a full Level 1 Sleep Lab study to qualify for funding.
This means that while Home Sleep Testing can be a very fast, accurate and convenient way to diagnose sleep apnea, it does not meet the criteria for the ADP's financial assistance of $415.50 toward a CPAP machine or $712.50 toward a BiPAP machine.
If ADP funding is important for your therapy plan, speak with your healthcare provider about a referral for an in-lab Level 1 sleep study. In the meantime, SleepEZ offers additional support options to help bridge the funding gap when ADP isn't applicable.
Reach out to our team to learn more.
What's the difference between Sleep Screening and Sleep Testing?
Sleep Screening is a quick, preliminary check for signs of sleep issues—no diagnosis or physician interpretation.
Sleep Testing is a full clinical study, (At home or at a sleep lab) reviewed by a Therapist and a Sleep Medicine Physician, with a final diagnosis, and medical treatment if applicable.
What is the Refund and Return Policy?
Due to the medical and hygienic nature of our products, all sales are final. We are unable to accept returns or offer refunds on any items once they have been purchased.
This policy helps us ensure the highest standards of health and safety for all customers.
If you receive a product that is damaged, defective, or incorrect, please contact us within 3 business days of delivery/ Pick Up, and we will gladly assist with a replacement.
How long is the wait for a Sleep Lab Test?
Level 1 Sleep Lab testing in Ontario can involve wait times of over a year.
At SleepEZ Home Health, we offer no-wait Home Sleep Testing—the same approach used routinely across other provinces in Canada.
Our home-based diagnostic tests are fast, accurate, and physician-interpreted, giving you the answers you need without delay. Don’t let long waitlists hold you back from better sleep and better health.
Do you provide Home Visits?
To better serve our local community, SleepEZ Home Health offers home visits within the Ottawa region for an additional $20.00 fee. This includes a one time delivery & setup. For pickup, there would be an additional fee. where applicable.
Eligible appointments for home visit service:
- Pediatric Oximetry Testing
- CPAP Therapy Start & Monitoring
- CPAP/BiPAP End-of-Trial
This added convenience ensures patients receive the same high-quality care in the comfort of their own homes—especially useful for children, busy families, or those with mobility limitations.
Still unsure? Ask us if your appointment qualifies for a home visit!
Are the CPAP machines sold online eligible for ADP?
The Assistive Devices Program (ADP) has a strict approval and documentation process. To be eligible for the Ontario government subsidy on CPAP or BiPAP therapy, patients must go through an in-person assessment with an ADP-authorized vendor.
Online or out-of-province purchases do not qualify for ADP funding, and any machines bought outside this process will not be reimbursed.
Our team ensures all ADP requirements are met, from physician documentation to therapy monitoring and final reporting—so you receive the maximum benefit with minimal stress.
Have questions about ADP eligibility? We’re here to help.
I do not live in Ontario, will my insurance cover the CPAP and BiPAP machines?
Funding for CPAP and BiPAP therapy varies across provinces, and navigating the process can be confusing. At SleepEZ Home Health, we assist patients across Canada in understanding and accessing the correct funding pathways for their region.
Whether you're in Ontario, British Columbia, Alberta, or beyond—we’ll guide you on eligibility, documentation, and next steps to ensure you follow the proper process and don’t miss out on available support.
Virtual appointments are recommended for fast, personalized guidance—no matter where you live.
Let us simplify the process so you can focus on better sleep.
I live in Ontario, will my insurance cover the CPAP and BiPAP machines?
In Ontario, when a Level 1 Sleep Lab Study is performed, CPAP and BiPAP machines are partially funded by the Assistive Devices Program (ADP), which contributes $415.50 for CPAP and $712.50 for BiPAP, less than the at-cost value of the equipment. Due to this subsidy, private insurance reimbursements are typically limited, even if your policy offers 100% coverage.
We’ll explain the full process and show you exactly how we can help you minimize out-of-pocket expenses while meeting all funding requirements. A medical intake must be completed before this appointment.
Do Insurance companies cover CPAP accessories like masks and tubes?
Most private insurance plans offer coverage for CPAP and BiPAP accessories, including masks, tubing, filters, humidifiers, and more.
At SleepEZ Home Health, we have over a decade of experience helping clients get the most out of their benefits. Whether it’s navigating claim forms, submitting estimates, or recommending covered products, our team ensures you receive the accessories you need—with as little out-of-pocket cost as possible.
Let us take the stress out of the insurance process—so you can focus on better sleep.
Do you direct bill insurance companies?
While not all insurance companies allow direct billing for CPAP equipment, we’re proud to offer it for the following providers:
- Canada Life (Private Plans)
- Medavie Blue Cross
- Military & Veterans Affairs Canada
- Greenshield
For all other insurance plans, a pay-and-submit process is required. But don’t worry—we assist every step of the way, including providing detailed receipts, pre-authorization estimates, and claim guidance to help you get reimbursed as smoothly as possible.
Our goal is to make insurance easy—so you can breathe easier.
I live in Quebec can I do a home sleep test?
Yes! In Quebec, and all western and Atlantic provinces, Home Sleep Apnea Testing (HSAT) is the standard first step for diagnosing sleep-disordered breathing.
If your results show a moderate or higher level of sleep apnea, most private insurance plans will cover some or all of the cost of a CPAP machine and supplies. It’s a fast, convenient, and cost-effective way to get answers and start treatment if needed. We will assist you every step of the way!
Isn’t it a conflict of interest that you diagnose sleep apnea and also sell CPAP equipment?
That’s a great question—and a valid concern.
At SleepEZ Home Health, we follow strict ethical standards to ensure clinical objectivity and transparency at every step. Our Home Sleep Apnea Tests (HSATs) are scored and interpreted by independent, third-party sleep physicians and diagnostic service providers. We do not have any authority to alter, influence, or interpret your sleep data ourselves.
This model is not unique to us—in fact, across Canada, the USA, the UK, Japan, and many other countries, HSATs are now the standard for diagnosing sleep-disordered breathing through companies that sell CPAP and BiPAP equipment. HSATs are cost-effective, accessible, and accurate, especially for moderate to severe Obstructive Sleep Apnea.
Once a diagnosis is confirmed by a licensed physician, we simply help patients navigate therapy options, insurance coverage, and long-term compliance—just like any other pharmacy or healthcare supplier would following a doctor’s prescription.
You can rest easy knowing our role in diagnosis is fully independent and transparent—your health comes first.
Is same-day pickup available?
Yes! For customers in the Ottawa region, same-day pickup is available for many products. To confirm stock at your preferred location, please give us a call at 613-777-9907 before purchase & coming in.
Please wait for the confirmation of order fulfillment prior to coming in.
To qualify for any online sale pricing, the order must be purchased online.
Will I Pay Taxes or Duties on My International Order?
We do not charge Canadian taxes on international orders. However, your country may apply import VAT or duties when your package arrives. CPAP machines and supplies (HS Code 9019.20) are typically duty-free in many regions, but VAT or U.S. import duties may still apply.
On an order valued at 300 of your local currency, here’s what customers typically see:
- United States:
Import duties are automatically calculated and applied at checkout based on U.S. tariff rules.
(Amounts vary depending on the tariff category, country of origin, and current CBP schedules.)
- United Kingdom:
20% VAT → £60 - Germany:
19% VAT → €57 - France:
20% VAT → €60 - Cayman Islands:
0% import tax - Ireland (Republic of Ireland):
23% import tax
Your courier (UPS, DHL, FedEx, etc.) may notify you if any VAT or a small processing fee is due before delivery. All shipments are declared under HS 9019.20 to ensure smooth customs clearance.
Can you support retirement homes and long-term care facilities?
Yes. We work with retirement homes, long-term care, and complex care facilities to provide oxygen therapy, ventilation equipment, and ongoing supply support tailored to facility workflows.
Do you work with discharge nurses, social workers, and occupational therapists?
Absolutely. We regularly coordinate with discharge nurses, social workers, occupational therapists, respiratory therapists, and case managers to support smooth transitions to home-based or facility-based respiratory care.
How do we start a procurement or discharge partnership?
Simply contact SleepEZ through the procurement form, email, or phone number listed on this page. A real person will respond promptly to review your needs, timelines, and documentation requirements.