Refund policy

Return Policy

We want you to feel confident in your purchase. If you are not fully satisfied, you may return your item(s) within 30 days of delivery under the following conditions:

• Eligibility: Items must be unused, in original packaging, and in resalable condition.

• Return Shipping: Customers are responsible for all return shipping costs.

• Restocking Fee: A 10% restocking fee will be applied to all refunds to cover transaction and processing costs. A Store Credit will be applied to your order.

• Non-Returnable Items: For health and safety reasons, certain medical items may be non-returnable if opened or used.

To initiate a return, please contact us within 14 days of receiving your order. Once approved, we’ll provide instructions for completing your return.

Prescription Policy for Class II Medical Devices

At SleepEZ Home Health, your safety and compliance with Health Canada regulations are our highest priority.

Prescription Requirement

The following equipment is regulated as Class II Medical Devices by Health Canada and requires a valid medical prescription prior to shipment and fulfillment:

• CPAP Machines (Continuous Positive Airway Pressure)

• APAP / Auto-CPAP Machines (Automatic Positive Airway Pressure)

• BiPAP / BiLevel Machines

• Oxygen Concentrators

A valid prescription must be provided to us before these items can be dispensed. Prescriptions may be uploaded, emailed, or faxed directly to our clinical team for verification.

Orders Without Prescription

If a valid prescription is not uploaded at the time of purchase, the customer has five (5) business days to provide the required documentation by contacting our team.

• If a prescription is received within this period, your order will proceed to fulfillment.

• If no valid prescription is received within five (5) business days, the order will be cancelled and a refund issued minus a 6% processing fee to cover non-refundable payment transaction costs.

Patient Responsibility

By purchasing through our store, patients acknowledge and accept responsibility for providing accurate medical documentation. Ordering a regulated device without the required prescription constitutes an invalid purchase of a Class II Medical Device under Health Canada regulations. SleepEZ Home Health is not liable for any delay or cancellation that results from the absence of a valid prescription.